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 **Return & Refund Policy – Masar**

 

At **Masar**, we want you to be 100% satisfied with your purchase. If for any reason you’re not happy, we’re here to make things right.

 

 **Returns**

 

* You may return items within **14 days** of receiving your order.

* Items must be **unused, unworn, unwashed**, and in their original packaging with all tags attached.

* For hygiene reasons, certain items such as underwear, swimwear, or face masks cannot be returned.

* Proof of purchase (receipt or order confirmation) is required.

 

 **Refunds**

 

* Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

* Approved refunds will be processed to your original payment method within **7–14 business days**.

* Shipping costs are non-refundable. If you received free shipping, the original shipping cost may be deducted from your refund.

 

 **Exchanges**

 

* Exchanges are subject to stock availability.

* If the desired item is unavailable, a refund will be issued.

 

 **Damaged or Defective Items**

 

* If you receive a damaged, defective, or incorrect item, please contact us within **48 hours** of receiving your order with photos as proof. We will arrange a replacement or a refund.

 

 **How to Return an Item**

 

1. Email us at Masar.fashion.2025@gmail.com with your order number and reason for return.

2. We will provide you with the return instructions and address.

3. Ship the item back using a trackable shipping method.